FAQ"S

General

1. What is Basilmind?  

 Basilmind is a reliable provider of Holistic and Integrative Mental Health Care Services. We strongly believe that mental health is as important as physical health. Basilmind is a platform where you can talk to trained professional counsellors, experts and listeners via, various media- chat, voice, video calls, and seeking help for your any or every psychological & emotional needs.

2. Who will be helping me? 

 After you sign up, we will match you to an available counsellor who fits your objectives, preferences, and the type of issues you are dealing with. Different counsellors have different approaches and areas of focus, so it's important to find the right person who can achieve the best results for you. We have found that we are able to provide a successful match most of the time; however, if you start the process and you feel your counsellor isn't a good fit for you, you may elect to be matched to a different counsellor.

3. Is Basilmind right for me?

 Basilmind may be right for you if you're looking to improve the quality of your life with multi-dimensional approach that enhances overall standard of life. Whenever there is anything that interferes with your happiness or prevents you from achieving your goals, we may be able to help. We have Psychiatrists, Psychologists, Counsellors, Hypnotherapist, Speech therapists, Occupational therapist, Physiotherapist, Yoga and Mindfulness trainer who are specialized in working with issues, such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBTQIA matters, grief, religion, self-esteem and more.

Basilmind is not the right solution for you if any of the following is true:

• You have thoughts of hurting yourself or others

• You are a minor or you are under the care of a legal guardian

• You are in an urgent crisis or an emergency situation

• You have been diagnosed with a severe mental illness, or if you have been advised to be in psychological supervision or psychiatric care

• You were required to undergo therapy or counselling either by a court order or by any other authority

• You do not have a device that can connect to the Internet or you do not have a reliable Internet connection

4. How will I communicate with my counsellor?

 You can get counselling in four ways:

• Exchanging messages with your counsellor

• Chatting live with your counsellor

• Speaking over the phone with your counsellor

• Video conferencing with your counsellor You can use different ways at different times as you wish, based on your needs, availability, and convenience.

5. Can I stay anonymous?

 When you sign up we do not ask you for your full name or contact information. You may pick any "nick name" which will identify you in the system. When you decide to start the counselling process, we will ask you for emergency contact information which is kept safe in the system so it can be used if your counsellor believes that you or someone else might be in danger.

6. How can I get started with Basilmind?

 Click here ---- leads -----to services------when they click on the service they want -----we should get notified by message or mail---- or to direct them to Contact Us.

7. What is the basic package price to take the therapy and how many sessions will be there in the basic package?

 A basic package of therapy starts from a price range of 2500/- for a duration of 1 month and frequency would be 1 session weekly once, a total of 4 sessions

8. How many times I can change a therapist?

 The client will get a chance only once to change a therapist with a valid reason and mail us on the same request for a therapist change, this must be done 1 week prior to the next session.

9. How can I reschedule the therapy session?

 Reach us through mail 24 hours prior to the session to reschedule and the rescheduling will be done only twice with a valid reason within the time limit.

10. Will I get a refund for cancelling the sessions after payments?

 Our company is following a no refund policy, as we will be following an organized pre-booking slot system method in order to maintain smooth functioning for the client and the therapists. On cancelling the slot on the day of session before 6 hours to begin session, would not allow you to reschedule session and it would be considered cancel & lapse of the session. Except for when the cancellation happens from our end.

11. Is it possible to share my sessions or transfer the remaining sessions to friends or family members?

 We don’t have a policy that allows sharing the therapy sessions with others. We highly recommend you complete it or use it for yourself for better results and we can let you extend the validity of the package for 1 more month from the end duration of the current package so that you can carry forward the sessions and use it.

12. What is the validity of a therapy package?

 The validity of the therapy package is a 1-month. We strongly suggest finishing your sessions within the time frame of 1 month for better results and improvement.

13. In how many languages Basilmind offers online therapy sessions?

 We offer therapy sessions in English primarily. However our therapists do speak multiple regional languages like Kannada, Telugu, Tamil, Malayalam and Marathi.

14. Is online Counselling expensive

 Online therapy is less expensive than the traditional In-house therapy as it saves the travelling cost and also gives you a chance to sit at the comfort of your house and book the slot at your comfort giving you a choice of taking face-to-face video session or On-call audio session with a great quality of therapy providers.

15. Which is more effective online therapy or Offline therapy?

 Our experts puts the same amount of effort, time, and compassion into the session in both online and offline sessions. Both the sessions are effective only on following the guidelines given by your therapist without fail.

16. Can I see the results & improvements within the 4 sessions or post 4sessions of the package? 

 Therapeutic counselling sessions is your journey towards self-actualization and betterment which help you to resolve your emotional and psychological issues by strengthening your coping abilities and cognitive capabilities.

 No psychologist can guarantee results within the prescribed session can definitely help you in progressing towards betterment by gaining clarity and control over the issue.

 It is impossible to let you know how many sessions you will need on the phone before the first session. Generally speaking your Psychologist, at the end of the first session is in a position to tentatively tell you how many sessions you will need. If the problem is deep-rooted, you will need more sessions. If you have been suffering for 5 years you will need more sessions than someone who is suffering for 1 year. So we advise that you start your treatment as soon as possible.

17. What to keep in mind before, during, after online therapy session?

 Before attending the counselling session make sure to have good stable high-speed internet connection and a private safe, noise-free, comfortable place to sit and talk to your therapist. You can also write down the points that you want to discuss with your therapist prior to the session.

 During the session try to maintain a stable internet connection and avoid external distractions. Feel free and open-minded to sharing facts with your therapist.

 After the session please make sure to follow the suggestions & exercises given by your therapist in order to see the improvement and for better results.

18. What are the types of therapy available for couples and families?

 Couple therapy (Can help you at any stage of your relationship regardless of marital status, age, race, faith or sexual orientation) pre-marital therapy, Marital therapy, Post- marital therapy, blissful separation, Family therapy, Relationship counselling, LGBTQ

 Couples having issues with Compatibility, Poor Anger Management, Conflicts, Infidelity, Stress, Loss of excitement and spark in relationship also couple who want to increase their understanding and building a strong bond together are most welcomed to take this step of achieving a blissful satisfying life.

19. What is the medium of online therapy?

Online therapy can be taken through Video calls, Audio calls and chat support with prior appointments

20. Who needs counselling or therapy?

There are many reasons to take a counselling sessions the most prevalent reasons are as follows:

• People who are undergoing or underwent difficult life situations, loss of loved one or job, addictions, or when diagnosed with serious health issues.

• Mental health issues such as anxiety, depression, fears, panic attacks, excessive worry or stress, behavioural issues , emotional disturabances, mopod disorders and many more psychological issues

• People who are about to take very important decisions or life transitions such as marriage, adjusting to adulthood, starting a new career, becoming a parent, Retirement, or any other major decisions or life turning points to gain more clarity and avoid regrets.

21. Is my information secure and confidential in online counselling?

 We follow strict privacy and confidentiality throughout the counselling sessions and all the information discussed with your therapist during the sessions is safe.

22. Why should I choose Basilmind?

 Basilmind is a mental health care platform that believes physical health and mental health are equally important and has an influence on one another, hence we focus on improving both simultaneously with an integrative and holistic approach that helps the individual to gain strength and support both physically and mentally to see sustainable results with our unique approach of customized treatment care plans in accordance to the requirement of the clients.

23. How many sessions will I Need?

 It is impossible to let you know how many sessions you will need on the phone. Generally speaking your Psychologist, at the end of the first session is in a position to tentatively tell you how many sessions you will need. If the problem is deep-rooted, you will need more sessions. If you have been suffering for 5 years you will need more sessions than someone who is suffering for 1 year. So we advise that you start your treatment as soon as possible.

24. What is the duration of each counselling session?           

 An ideal and effective therapeutic counselling sessions will be 40-50 minutes and maximum of 60 minutes.  

25. Should I visit a psychologist or a psychiatrist?

 A psychologist has studied BA, MA, in Psychology, they may also have studied MPhil and Ph.D. in Psychology. They are equipped to diagnose and treat day to day mental health problems such as stress, anxiety, depression, relationship issues, OCD, Bi-polar without medicine.

 A Psychiatrist is a trained MBBS doctor, who has learned to treat all medical health issues such as cough, cold, surgery, and even deliver babies. After MBBS, they do an advanced degree (MD) in Psychiatry and are trained to handle extremely severe cases, and generally work in hospitals and asylums. They prescribe medication.

You should always visit a psychologist first, who will then refer you to a psychiatrist if required. 

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