REFUND & CANCELLATION POLICY
Basilmind makes best efforts to provide counseling services in professional manner while keeping in mind the needs and interests of service recipients. However, there may be situations where a recipient may be dissatisfied with the services and ask for a refund of the money paid to Basilmind. The conditions under which Basilmind may provide such refund and the terms and conditions associated with it are specified in this refund policy "Refund Policy". Basilmind will not under any other circumstances entertain any requests for refund.
The terms 'You' or 'Your' refer to you as a Registered User and the terms 'Basilmind','We', 'Us', "Company', and 'Our' refer to Basilmind Private Limited. Registered User means any person who has completed the registration process for receiving services offered by Basilmind by payment of the Go to Settings requisite fees.
You will be entitled to invoke this Refund Policy only as long as you are a Registered User. Your right to claim refund may arise in the event of the following types of defects or deficiencies on Our part:
1. Accounting error e.g. your account was charged for more than actual number of availed sessions;
2. Defect in services e.g. if you found the level of services received to be defective or unsatisfactory and company is able to validate your feedback post investigation; If there is any dispute as to the existence of a defect or deficiency as mentioned above, the decision of Basilmind shall be final. Any issue other than those specifically mentioned above, shall not be covered under this Refund Policy.
3. If any deficiency in Service as reported by you is curable, Basilmind may instead of refunding the money for services, at its discretion choose to re-perform the services.
You can submit a request for refund through your online account or mail us firstname.lastname@example.org or contact us on+91 8142999996. The validity of the claim and your eligibility shall be determined once we receive the claim for a refund through any of the above methods. Submission of requests through any other methods shall not be entertained. Once the process is completed, we will communicate to you the extent of the refund and a tentative date by which you can claim it. We try to respond to any request for a refund within thirty (30) days of receipt of the request.
Late or missing refunds (if applicable)
Generally, we take about 30 days to process a refund: from the date, a refund request is approved by Us. Delay in crediting a refund may be due to various reasons such as time taken by the banking process to reflect the refund in your account. In case you have any doubts or need any information, please write back to us at email@example.com
If you have any grievance relating to the refund, please write to firstname.lastname@example.org
A counsellor gives you their exclusive time and blocks it for you when you schedule an appointment with them. It is a disservice to their time and other clients who could have used that slot for their wellbeing when you don’t show up. Our sessions can be pre-booked in advance and can be rescheduled 24 hours prior to the scheduled time of the appointment.
Any request to reschedule within 24 hours of the appointment or failing to turn up is chargeable amounting to non-refundable cancellation of the session. You will need to buy the sessions again in order to book the appointment.
If you're running late for more than 15 minutes, it amounts to 1 session cancellation only. Any request to reschedule within 24 hours of the appointment or failing to turn up is chargeable amounting to non-refundable cancellation of the session. You will need to buy the sessions again to book the appointment.
• If you're running late for more than 15 minutes, it amounts to 1 session cancellation only.
• 24 Hours Prior: No charge + Reschedule to anytime
• Within 6 hours: Non-Refundable sessions
• One can reschedule an appointment twice only.
• An individual will have a chance to change the therapist only once with valid reason on prior request of 1 week before the next session.
• We are not allowing Transfer of sessions from one person to another after the start of initial session.
• We strictly follow no refund policy on cancellation or not turning up to session.
• The basic therapeutic session package validity would be 1 month and on request with valid reason we can extend the validity plus 1 month, and its solely depends on Basilmind’s decision and it would be final.